When is the best time to email blast?

Testing is really the only way to know for sure. For example, it used to be the general consensus that Monday was the WORST day to send emails, so as a result the volume of Monday emails went way down.but then someone got the bright idea to send their emails on Monday and suddenly Monday became the BEST day to send theirs.

There are benchmarks out there but its hard to find one that mirrors your product, your offer, your demographic, your timing, etc.

I have used this list of pros and cons in sending email for each day of the week, which originally appeared on the 60-Second Marketer, written by Jenn Abecassis, as a general guide.

Monday -

Pros: Office work has not filled inboxes yet.

Cons: People are in “work mode” and won’t be focused on non-work tasks.

Best Practice: Send emails late Monday morning, after people have cleaned the weekend spam from their inboxes.

Tuesday -

Pros: People have organized their week, and can find personal time for emails.

Cons: Emails poised for a weekend response may be too early.

Best Practice: Use Tuesday for emails that request action during the workweek.

Wednesday/Thursday -

Prose: People are planning their weekends and gearing up for personal time.

Cons: Time during the workweek is running short, and requested action may be pushed back to the following week, or even forgotten about.

Best Practice: Focus leisure and weekend notifications during these key weekend planning days.

Friday -

Pros: Studies indicate fewer total emails sent compared to the rest of the week, increasing visibility among the myriad of other messages.

Cons: People hurry to leave the office early, and may not take time to view non-work related emails.

Best Practice: Send emails early in the day to give consumers more time to take action. An unopened email from Friday will sort to the bottom of an inbox on Monday, and is often discarded.

Weekends -

Pros: People check emails on weekends, too, so weekends may have untapped potential.

Cons: A B2B weekend email may seem overly-intrusive to some people.

Best Practice: By all means test. People tend to be less stressed and tolerant on weekends. Plus with mobile devices outselling laptops, emails are opened and read at all hours after work.

So, The BEST way to move forward is to:

1. Use the guidelines above in making an initial educated guess
2. Test to see whether your guess was right or not
3. Once you've got the best day nailed down, try experimenting with what time of day works best
4. Make sure you maintain accurate reports so you can benchmark your results moving forward.
5. Be careful about general company metrics. We have seen completely different test results within the same company for different business units.

Thinking outside the Inbox

Ten Tips for “Outside of the Inbox” Email Marketing

1. Forget the “batch and blast” technique and consider your email campaigns as part of a conversation. Begin to think of each email campaign you send out as part of an ongoing dialogue with each prospect. The way to keep the conversation going is to listen (how are recipients responding to the campaign), be relevant (what are their projects and interests), and engage them in meaningful ways (if they visit your product page, your next communication should focus on products, not your blog).
   
2. Move beyond open and click-through rates – what else are your prospects and customers doing? The standard email success metrics are great, but explore all the valuable information available to you. After each email campaign, see where prospects went on your Web site, how often they visit, and whether there are new ways to think about how to segment your prospects based on the behaviours they exhibit.
    
3. While we’re on the topic of segmentation… Combine the “standard” segmentation approaches (lead source, industry, etc.) with behavioural data (e.g. who opened up an email, downloaded or, spent more than 30 minutes on your site and visited more than 3 pages) to create more complex segmentation strategies. 
    
4. An email message is called a “message” for a reason. A great way to test what messages about your product or service resonate with your audience is through email. Use campaigns to tailor your messages according to your prospects interests and actions and see what really strikes a chord with certain segments.
    
5. Automate what you can and leave more time for creativity and strategy. Use a marketing automation solution as the extra marketing resource you never had. Set up automated campaigns based on event and behavioural triggers and rest assured that you’re building up relationships with prospects every time. 
    
6. Mix up your campaign styles and methods. Experiment with a variety of email campaign types, some from marketing (HTML), some from sales (Outlook), and even some from you! You’d be surprised how receptive people can be when they know the message is coming from a real person—even a “marketer.”
    
7. Take deliverability seriously. Your creative strategies are no good if your emails can’t even get through to your prospect’s inbox. Use a tool such as Marketo, Pardot, Eloqua to proof how your campaign will look in di¬fferent email readers and identify if the HTML or content will cause trouble with spam filters before you hit “send.”
    
8. If you’re not testing, you’re guessing. Email testing shouldn’t be difficult to execute or understand the results. Testing subject lines should be a standard process to optimize open rates, but try to incorporate A/B testing into your campaigns whenever you can. All you need is two versions of an image, a piece of copy, or a promotion, and you’ll be on your way.
    
9. Dive deeper into your email reports without touching Excel. Use reports and dashboards that are built with the marketing user in mind, letting you publish detailed reports without needing to jump into Excel or creating the much dreaded pivot table. Use all of the details given in the reports to understand each prospect interaction and use this to inform your next campaign and prove marketing ROI!
    
10. Use “check in” emails to continuously build your relationship with each and every prospect over time and gain useful feedback. Prospects and customers will appreciate a “check-in” email from you or a sales rep every once in a while. These are great opportunities for you to ask how you’re doing as a marketer and ensure that your email communications are useful and informative. Ask what they found most useful about your spefic programs and what they’d like to see in the future.

Taken from http://www.marketo.com/library/marketo-email-marketing.pdf

The Changing Face of Marketing - are you ready?

Marketing messages bombard us daily. These include spam, text messages, instant messaging, pop-up ads, television commercials, telemarketing and direct mail solicitation – just to name a few.  While this form of marketing has been tried and tested over the years, it is now having the opposite effect   but why?  What has changed?

As the internet and  social web evolves  we have collectively turned off our ears to unidirectional ads and messaging, armed with remote controls, mute buttons, pop-up ad blockers, spam filters, caller ID, and TIVO,  we are using technology to avoid irritating, uninvited marketing messages.  We prefer to “pull” the information we want rather than have it “pushed” at us.  We prefer to search and receive information at the right time and follow trusted advisors who we may contact when we are ready.

The new goal is to provide something of value…. The content that you provide might be an article, a blog post, a video, white paper, etc. It might be funny, proprietary and valuable research, or something else that will resonate with your target audience. The idea is to get something interesting and valuable in front of the eyes of your clients and prospects.  They should look forward to hearing from you.  

How can you get your marketing message heard?

You may already be using e-marketing to distribute you marketing message i.e. website, blog, social media but what sort of message are you sending out?

• Is the message anticipated? Do people expect to receive your message? Are they looking forward to hearing from you again?
• Is the message personal? Do people believe the information was designed for their individual needs?
• Is the message relevant? Will people value the information? Is it important and useful? Who are they?

Next consider what you are sending.  Are you offering tips, advice, helpful articles, useful commentary, offers?  Your content needs to be valuable – you want your audience to keep, bookmark, past it on and recommend your information not delete it.

 Get the right message to the right audience

Choosing the right channels of communications is important,  you should consider:

• Blogging – Do you have a blog to add content to? Guest blogging is also good.
• Social Media  - use Twitter linked to your blog and build a network of followers to share your content with.  Linkedin – Join relevant groups or set one up of your own.
• Send out relevant Emails / Newsletter linking back to your website and blog
• Use online PR help to distribute to wider media outlets
• Keep your website current with all new content 

So even though the face of marketing is changing, the good news is it is getting even more cost effective.  If used correctly, e-marketing can cost you nothing but your time.  However you must ensure that before embarking on any marketing strategy to either take some advice or plan it in line with your other activities.  After all, the internet maybe free but your time isn’t!

If you would like any help implementing any part of your e-marketing or a content driven marketing strategy then please contact us.

Make hay whilst the sun shines - Summer Marketing Tips!

Summer is traditionally a quiet time for most businesses, everyone is away on holiday and trying to get decisions made or projects moved forward can be difficult. In the current climate it can be unnerving and we should take this time to catch up on some of those valuable marketing activities that in busier times have slipped to the bottom of the list: So whilst the sun shines why not:

1. Create a mini-plan: If you don’t already have a marketing plan in place, make one now. We are only a little more than half-way through the year, which is plenty of time to put together a focused, effective plan to guide your efforts for the rest of the year. Include some low-cost or no-cost activities, like e-marketing campaigns or web site updates.
   
   
2. Try social networking: Not on Facebook yet? Not yet tweeting on Twitter? If not, this may be the perfect time to give it a try! Although accounts on sites like Facebook and Twitter are free to set up, they will cost you some time each week to interact with the people in your network, plus the time it takes to integrate your accounts to work well together. If you are not comfortable with setting this up then get some help i.e Twitter workshops. The long-term benefits will outweigh the upfront costs to get going with this new marketing trend.
   
   
3. Send an e-survey: One of the best ways to refresh interest in your business and show customers that you are listening to their needs is to send out an e-survey. You can use one of the many low-cost online services such as Vertical Response or Constant Contact to create an email survey asking for feedback about your products and services. Consider giving respondents a money-saving coupon or free gift as a thank you for participating in the survey.
   
   
4. Write an article: Take advantage of the slower pace of summer and write an article or two. Don’t use any sales-y language or marketing fluff; instead, give readers truly useful information that showcases your expertise and experience. “How-to” articles or “Top-10” lists are good examples of useful articles that are popular with readers. Post the article on your blog, use it as new content on your web site and include it in your monthly newsletter.
   
   
5. Have a summer e-sale: Create a special offer or sale on something you haven’t promoted in a while, or offer something unexpected, and send it as an email campaign. Make sure the offer has a beginning and ending date to create urgency, and be as creative as you can when promoting it.
   

Just because summer may be a slower time for your business doesn’t mean that it is impossible to pick up the pace! By taking steps to boost your marketing this summer, you may discover new ways to get your customers’ attention and improve your revenue all year long!

Need help with any of the above - please contact me: june@tef.me.uk

Do you Twitter, Digg or Stumbleupon to get business?

Much has been written about social media, conversational marketing, buzz marketing, and shared networks. There are some real advantages in understanding this media and how it can be utilised to help you get your name out there and more business. But how does it compare to direct and e-marketing ?

What is Social Media?

Social media websites enable sharing - Youtube for video; FlickR for photos; Blogger for blogs; Facebook, LinkedIn, and MySpace for friends; Digg, Stumbleupon for recommendations; Yelp for reviews; ... the list goes on with hundreds of sites.

Many support fan-bases, friend circles, or other viral marketing tools that become distribution channels for your marketing messages.

Over one billion people access the Internet daily. More time is spent on social media websites than email, search, and other Internet uses combined.

It's hot!

What Businesses Want?

What's the relevancy of social media? How do we integrate social media with business?

Any business wants reach, brand recognition, and mindshare that generates more orders. If you can reach 100,000 customers, and have a recognized product or service - then, each time you reach the customer with a message, they are more likely to respond. These orders can be online or offline through retail.

Reach, recognition, and mindshare lead to results. It's simple.

Traditional Marketing

Traditionally, businesses gather addresses or email addresses and send ; or pay for flyers, coupons, or ads through publishers who have the mailing addresses. These have been high cost, high friction activities.

• A stamp costs .36p and is rising. Total mailing budgets cost £2.00 plus and rising.
• Effectiveness of direct mail is declining. Few open unsolicited mail.
• eMail collection and management is high friction, high decay, and dropping in effectiveness.
• Users are reluctant to register and give you an email address. Registration is high friction.
• eMail addresses decay 20% per year. An unmanaged list decays to uselessness in two years.
• Spam blockers prevent bulk mailings - most bulk email don't arrive.
• eMail formatting is limited and complex. No flash, video, or interactive component.
• Few people read the email - deleting without reading.

Not surprisingly, return on investment (ROI) on a direct mail campaign has dropped.

Social Media - the Low Friction Approach

Effective use of social media replaces the list building, message sending, and mindshare maintenance functions. A blog is your media archive - with multi-media postings and an RSS subscription mechanism. Your presence at social networks like Youtube, Facebook, or LinkedIn are like magazine racks at popular cafes to reach fans, friends, and interested parties.

• Readers discover you or your products by friending or subscribing. Compared to registration or supplying an email address - these actions reduce the friction to join to clicks - no typing, easy decisions, less commitment.
• Lists are decentralized. Each member maintains their own current address. The connections - whether a friend or a subscription - are maintained automatically. The list stays fresh.
• The lists scale - to millions. With addresses, the cost to mail a million is prohibitive - not scalable. With emails, blocking of bulk mail stops scalability. (ed: Obama leveraged his ad budget with social media to impact 4 million voters per month.)

Like traditional media, the likelihood that a member would see/read a social message is low.

However, social media compensates with:

• Scale. Your lists sum to millions of connections.
• Frequency. You can publish 1, 2, ... 10 messages a day - thus increasing the chance that a fan would see your message.
• Format. The message can be video, interactive, musical, or otherwise capture the attention of a fan.
  

Although the creative costs can be the same as traditional marketing, the distribution cost is zero. This means you can send more messages, test messages, and actively manage the message flow with very small investments.

With lower investment and higher returns, social media improves ROI. Most importantly, the solution scales from a few customers to millions.

Conclusion

What is social media? It's an efficient replacement for direct mail marketing.
Every business needs to learn and experiment

See you on twitter,

Champagne ideas on beer money

According to the market research, businesses that invest in marketing during a recession typically see a return on investment of more than 4 per cent in the short term, as well as gaining market share three times faster in the two years following a recession.

Fortunately, effective marketing doesn’t have to break the bank - if it’s done creatively. The following are just some of the ways growing businesses can make the most of the tough times ahead by smart use of direct marketing.

Refresh your marketing materials

Revamping brochures, pamphlets and flyers can be done cheaply in-house using Desktop Publishing software or even Microsoft Word to create professional looking documents that can be printed locally. Even photos can be purchased, royalty free, from sites such as www.istockphoto.com

Ensure your website is up-to-date

• As more and more people move online, it’s vital you don’t get left behind and miss out on their custom. Ensure the content of your website is relevant and up-to-date and all your latest customers and news is posted regularly. Silly things like contact details, email addresses, phone numbers and links are current.
  
• If your website is out of date and does not change neither your customers nor the search engines will visit it. Include a blog or something that can be easily updated with useful information and details for your customers.
  
• Sign up for all the free “relevant” online directories – get your website listed and out there – even Linkedin, or Facebook can add traffic to your site.
  
• Utilise the free Web Optimisation tools that Google now has available or attend a good website workshop that will tell you how to design a good website that the search engines will be able to easily optimise.

Email effectively

Email marketing is an affordable method of reaching out to potential customers and can be targeted very effectively, with the added benefits that recipients can respond immediately. You can send out emails to various mail groups using your in-house address book or database. Another, larger scale and perhaps more efficient option is using an outside email marketing company to assist – but whichever you choose, ensure you are able to measure the emails’ effect on sales.

As an example – I worked with a client before Christmas to send out 4500 emails – 450 of them were opened and 90 of them clicked on the link with 14 looking at his website for more details. After following up the people that were interested he now has already secured one piece of business with another two in the pipeline totalling £30,000 – not bad for an afternoons work.

Press the flesh

• You are always the best ambassador for your business – networking is a proven method of meeting new people and increasing business. Research your local groups and go along for a visit and make sure you make some meaningful contacts whilst you are there.
  
• Dust of your little black book of contacts – friends, family, suppliers, people on Linkedin and see what they are doing and who they may know that could either help you with your business or refer you on.

This year will be hard, but companies who invest wisely in selected marketing initiatives will bolster their position and enable them to emerge surer, stronger and brighter from the economic gloom ahead.

Remember – if you don’t ask you don’t get.

Good Luck

Effective Email Marketing

Businesses looking to spend fewer marketing pounds but still keep a presence in the marketplace should look seriously at e-newsletters and e-blasts.

E-mail marketing helps save money and is a cost-effective way to build customer loyalty and attract new business. However the planning and implementation are as just as important for e-marketing as it is for more traditional activities. "What's the objective? What is the message? What is the strategy?"

Here are some guidelines:

• Always give recipients an opt-out option - Unsubscribe
• It is the subject line of your e-mail that determines whether your e-message gets opened and read or goes straight to the SPAM folder. Spend some time on the subject line words such "Free," "Sale," "Offer" and "Last Chance" are sure tickets to the SPAM box.
• More than half of e-mail recipients view e-mails with images turned off. Unless you have an underlying text message (that describes the missing image), what you have is a nice graphic that no one sees.
• E-newsletters should be at least 85 percent educational, can build "an emotional connection" with customers. An e-blast, on the other hand, is nearly all promotional - think an ad on e-steroids - and is intended to create a sense of act-now urgency.
• When sending E-newsletters its better to embed the link into a simple email rather than have the whole newsletter on the screen – send the reader to the relevant parts of the newsletter rather than scare them with a screen of text.
• If eight percent of recipients open your e-mail, that's good.
• Do-it-yourself providers such as Constant Contact or iContact offer templates and list management support that make it relatively easy for novices to build e-campaigns. Usage reports from Constant Contact, for example, will tell you how many people opened your e-mail; the click-through rate; and which, if any, links that were included in your message they hit. However you can spot a Constant Contact email a mile off – so try and me inventive with the design.
• Sometimes your cool graphics are at the top of a template message, requiring recipients "to scroll halfway down to get to your message – often no one can be bothered to scroll down.
  

E-Marketing still remains the quickest and effective way of getting your message to your target market – but as long as your recipients look forward to your emails rather than deleting them without reading.